“Takin’ It to the Web”: Updating Operations Manuals for Today\u27s Techno-Realities

This article describes the process of revamping an existing operations manual for the interlibrary loan department at a small, private liberal arts college. It documents how staff met their goals of integrating traditional reference materials and training information, utilizing Web-based tools for content creation and delivery, consolidating assessment and evaluation mechanisms, and facilitating updating of content. By incorporating theories of blended learning into the design of the new resource, supervisors were able to shift their existing documentation from 2D to 2.0. Strategies for implementing an interactive training resource and operations manual are provided